· used to discover information details to define the information structure
· helps to establish the priorities of the information needs
· further leads to opportunities to highlight key issues
· a complicated task especially in a large and complex system
· must be organized to ensure that nothing is overlooked and all details are eventually captured
· must identify most if not all problems, requirements and objectives
· must avoid repetitive actions
Two Important Points:
1. identification of information source including the manner of obtaining the information
2. use of the proper modeling to keep track of what has been done to date and what remains to be done for work completion
Steps in Gathering Information
· Schedule initial visit to interviewee’s location
· Gather and read background materials
· Establish data gathering objectives
· Determine what data gathering techniques to use
· Identify contact persons
· Schedule data gathering activities
· Identify deliverables
In Focus: Interview
Interview is an art of encounter between a researcher and the source. John Brady, an American professor, defined interview process as “ the art of gaining trust, then gaining information.” It is easier for the researcher for the interviewer to get the views of his source if he has cultivated a friendship with him or her.
Types of Interview
1. Formal Interview –usually conducted after prior appointment with the source of interviewee. It can either be face-to face or through a written questionnaire. In both cases, the interviewee should know beforehand the subject r topic of the interview so that he can prepare his answer in advance.
2. Informal interview – a spontaneous shooting of questions o a person at the first opportunity. This is also known as “on-the-spot” interview.
Tips on good interviewing:
1. Always be prepared.
2. Ask the most important questions first.
3. Wait for the interviewee, don’t let him wait for you.
4. Don’t argue with your source.
5. Keep your personal bias to yourself.
6. Always remember that you are a researcher.
7. Expressing yourself counts a lot.
8. Suffer the interviewee.
9. Be polite.
10.Know when to introduce yourself.
11.Be sure you record your interview.
