Metacommunication
– a verbal message that although not expressed literally accompanies a message
that may be translated literally. The meaning of the verbal message is entirely
different from the literal definition of the used words. Skillful minds need to
prudently scan the surrounding word or previous related messages in order to
understand the appropriate meaning of the message.
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Message
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Possible
Meaning
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“Don’t be absent tomorrow.”
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“You are frequently absent” or “I am reprimanding you for your
absences.”
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“Your work is excellent.”
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“You are a desirable worker.”
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“our stocks do not stay long in our store.”
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“We sell quality items” or “our merchandise are highly saleable.”
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Kinesic Communication
– an idea expressed through nonverbal behavior, situation or action. A smile, a
joly face, a wink, a frown, a sigh, and
a nod convey multifarious possible messages. The kind of attire,
grooming, posture, temper, promptness, industry, speed, and gesture also
manifest various possible meanings.
Five Categories of
nonverbal communication:
- 1. Facial expression
- 2. Paralanguage
- 3. Proximity
- 4. Multichannel
A study revealed that in a message, words create 15% of the
impact and nonverbals create 60 perscent of the impact. Some other nonverbal
that create various impact include touch, silence, appearance, space, time
noise, light, size, taste, clothing, color, sound and music.
